Policies

Returns Policy

Last Updated: 2023-10-26

Thank you for your order! We hope you are happy with your purchase. If, for any reason, you need to return an item, please review our returns policy below:

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Return Window:

You have 28 days from the date of dispatch to return any unwanted items.

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Eligibility:

Items must be returned in their original condition with original packaging intact. We cannot accept returns for items that are used, damaged, or altered.

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Return Process:

1. Contact Us: Before returning an item, please contact us at thecraftycasecompany@gmail.com to obtain a return authorisation number (RAN). This will help us process your return quickly and efficiently.

2. Pack Your Item: Securely pack the item in its original packaging, including any tags and documentation.

3. Ship Your Item: We will provide an address to post the returns to once we have accepted the return.

Please do not return items to the manufacturer or a different address.

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Proof of Postage:

You are responsible for ensuring the item is safely returned to us. Please obtain and keep proof of postage for your records. We are not responsible for lost or damaged items in transit.

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Refunds:

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

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Shipping Costs:

You are responsible for the cost of returning the item(s) to us.

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Exceptions:

This return policy does not apply to the following items:

• NA

Questions:

If you have any questions about our returns policy, please feel free to contact us at thecraftycasecompany@gmail.com

While we strive to provide high-quality products, please note that adult supervision is recommended at all times, especially for children under the age of 3.

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We cannot be held responsible for any accidents, injuries, or property damage that may occur as a result of the use or misuse of our products.

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Please ensure that all products are used as intended and kept away from small children who may put them in their mouths.

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Please check the suggested age range for all products. If you choose to give this product to a child outside this age range, you do so at your own risk. Please monitor siblings with these products.

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None of our products are. Nothing should be placed inside the mouth or swallowed.

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Our products should be used for its intended purpose only.

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Crafty Case Kids Ltd reserves the right to change this disclaimer at any time without notice.

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Crafty Case Kids Ltd accepts no responsibility for injury or death that may occur as a result of the use or misuse of this product.

Privacy Policy for The Crafty Case Company

Effective Date: 2023-10-26

This Privacy Policy describes how The Crafty Case Company ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website located at www.thecraftycasecompany.co.uk ("Website") and use our related services (collectively, the "Services"). This Privacy Policy also describes the choices you have available regarding your personal information and how you can access and update it.

1. Information We Collect

We collect several types of information from and about you when you use the Services:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, IP address, device information, and browsing history on the Website.

• Payment Information: When you make a purchase on the Website, we collect your payment information, such as your credit card number, billing address, and shipping address. This information is collected and processed by our secure payment gateway provider, and we do not store it ourselves.

• Order Information: We collect information about your orders, such as the products you purchased, the amount you paid, and the shipping information.

• Communications Information: We collect information about your communications with us, such as your email address, phone number, and the content of your messages.

2. How We Use Your Information

We use the information we collect from you to:

• Provide and operate the Services;

• Process your orders and deliver your purchases;

• Communicate with you about your orders, promotions, and other updates;

• Respond to your inquiries and provide customer support;

• Improve the Services and develop new features;

• Prevent fraud and protect the security of the Services;

• Comply with legal and regulatory requirements.

3. Cookies and Other Tracking Technologies

We use cookies and other tracking technologies on the Website. Cookies are small files that are stored on your device when you visit a website. They can be used for various purposes, such as remembering your preferences, understanding how you use the Website, and serving you targeted advertising.

Most web browsers allow you to control cookies by adjusting your browser settings. You can choose to block all cookies, accept all cookies, or be prompted before a cookie is saved.

4. Your Choices

You have several choices regarding your personal information:

• You can access and update your personal information by logging into your account on the Website.

• You can unsubscribe from our marketing emails by clicking on the unsubscribe link at the bottom of any email we send you.

• You can request that we delete your personal information by contacting us at thecraftycasecompany@gmail.com

5. Data Retention

We will retain your personal information for as long as necessary to provide the Services, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic transmission is ever completely secure, and we cannot guarantee the security of your information.

7. Children's Privacy

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at thecraftycasecompany@gmail.com

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. We recommend that you review this Privacy Policy regularly for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at thecraftycasecompany@gmail.com.

Additional Notes:

• This is a sample privacy policy and may need to be modified to fit the specific needs of your business.

• You should consult with an attorney to ensure that your privacy policy complies with all applicable laws and regulations, including the GDPR.

• You should also review the privacy policies of any third-party services that you use, such as your payment gateway provider.

Wix and GDPR:

Please note that Wix, the platform I have used to to build my website, also has its own privacy policy which you should review. You can find the Wix privacy policy here: https://support.wix.com/en/article/general-data-protection-regulation-gdpr

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