Frequently Asked Questions
Everything you need to know
Need assistance? The team at The Crafty Case Company has compiled answers to some of the most frequently asked questions below. If you can’t find the answer you're looking for or need further help, feel free to reach out anytime.
What payment methods do you accept?
Answer: We accept most credit and debit cards, Google Pay and PayPal. These are available on the payment page on our website. If you have any questions about payments please contact us at info@thecraftycasecompany.co.uk
Do you sell gift cards?
Yes we do! The Crafty Case and our other products are perfect gifts for little ones. Simply head to the Gift Card page now and you can choose how much your gift card value is. Click here to there now.
Can I have my order gift wrapped?
We are in the process of offering gift wrapping with our products. Until this is available on our site - once you have placed your order please email us at info@thecraftycasecompany.co.uk with your order number and we can discuss Gift Wrapping Options with you.
What age is the Crafty CAse suitable from?
The Original Crafty Case is suitable from ages 2 - 5, and the Under 2's case we recommend from 18 months plus. As with anything this is at the parents discretion. My eldest son actually started playing with elements of the Under 2's case from 14 month. Regardless of age of the child we recommend parental supervision at all times with these cases. They are designed to grow with the child, and develop new skills and hone and perfect skills as they grow. If you have any other questions or want to know more about the inserts and what ages they are suitable for please just reach out to us and we will be more than happy to answer your questions. Email: info@thecraftycasecompany.co.uk
Can The Crafty Case be used in schools, nurseries, or childminding settings?
Yes, our cases are loved by educators and childminders for their fine-motor skill benefits! However, please note that all of our products are originally designed, safety-tested, and marketed for domestic family use under direct, close adult supervision.
Because institutional environments (like nurseries and classrooms) operate under different dynamics, staff ratios, and safeguarding regulations than a home environment, the use of any Crafty Case Company product in an educational or registered childcare setting is done entirely at the institution's own risk.
It is the sole responsibility of the nursery, school, or childcare provider to perform their own risk assessments, ensure strict and appropriate professional supervision, and comply with their own safeguarding and health and safety policies. The Crafty Case Company accepts no liability for incidents or issues arising from institutional or unsupervised use.
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